Drop
An IOT integrated solution for luggage tracking and management for high-end luxury hotels, resulting in faster and accurate retrieval of guests’ luggage during the check-in process.
The customer is a 5-star luxury hotel based in Singapore. The hotel offers gorgeously appointed rooms and suites, museum quality art collection and an elevated Club Lounge experience with panoramic views of the city. The hotel has been recognized with numerous awards for being the gold standard of hospitality.
Category
iOS App, Android App
Timeline
2 Months
Industry
Hotel
Technology
Java, HTML5, REACT, PHP, Figma, Docker, JIRA
Challenge
Luggage retrieval was a manual process and the bellman had to find the correct bag from hundreds of pieces of luggages in the storage area. Baggage mishandling was one of the major challenges whenever there were large group check-ins, or when the guest arrived early and the room was not ready yet. In that case, the baggage would go to the designated storeroom and the chances were more to be misplaced. If the baggage was misplaced in a hotel, it used to take a long time for the bellman to find the baggage while the guests were waiting for their personal belongings. This led to bad guests’ experiences on the first day itself. The problem was worse during peak seasons.
The hotel was looking for a reliable luggage tracking solution for improving guests’ check-in experience.
Solution
Drop Positioning Systems – Singapore, our partner company had proprietary e-tags aka BTRE tags. Together, we developed an integrated solution that connected BTRE tags attached to luggages with web and mobile applications for simplified tracking and retrieval of guests’ luggage information and location.
During the check-in process, a new paper barcode (p-tag) is printed and one of the e-tag is attached to the guest’s luggage. The respective information is updated in the web based luggage tracking system, the p-tag is provided to the guest and the bellman moves the luggage to the storage area.
In the storage location, Base Stations are installed. These Base Stations are installed in multiple areas of a hotel where the luggage coverage is to be made. Now, At the time the guest needs to check-in the room, the guest gives the p-tag to the bellboy. The bellboy scans the paper tag in the system. The scanned paper tag detects the electronic tag and sends a flash and beep signal to the storage location. The luggage with that scanned QR code tag lights up and vibrates to alert the bellman. That way, the bellman can easily locate the respective luggage in the storage area and move it to the guest room.
This integrated IOT and Software solution solved the problem of luggage retrieval process from the storage area, thereby improving customer satisfaction during the check-in process.
